Hartfords Menswear Returns and Refunds Policy

At Hartfords Menswear, we are committed to providing quality products and exceptional customer service. If you are not completely satisfied with your purchase, our returns and refunds policy outlines the conditions under which returns, exchanges, and refunds are accepted.

1. Change of Mind Returns

Please note: We do not offer refunds for change of mind purchases; however, we are happy to provide an exchange or store credit under the following conditions:

  • Timeframe: Items must be returned within 14 days of purchase.
  • Condition: Items must be in their original, unused condition with all tags attached and in the original packaging.
  • Proof of Purchase: A valid receipt or proof of purchase is required.

2. Faulty or Defective Items

If you receive a faulty or defective item, we will provide a repair, replacement, or refund as per your rights under the Australian Consumer Law.

  • Assessment: Items will be assessed to determine if a fault exists.
  • Process: Contact our customer service team to initiate the return process.

3. Non-Returnable Items

Certain items are not eligible for return or exchange due to hygiene reasons or customisation, including:

  • Custom-made or altered items
  • Gift cards

4. Return Process

  • In-Store Purchases: Return items to our store with proof of purchase.
  • Online Purchases: Contact our customer service team to arrange a return.
  • Return Address: 175 Summer St, Orange NSW 2800  Australia

5. Return Shipping Costs

  • Change of Mind: Customers are responsible for return shipping costs.
  • Faulty Items: Hartfords Menswear will cover return shipping costs.

6. Refund Method

Refunds will be processed using the original payment method or as store credit, depending on the circumstances.

7. Contact Information

For any return or refund inquiries, please contact our customer service team:

Questions? Contact us